Refund policy

Return & Refund Policy

Last Updated: September 13, 2026

At Everex, customer satisfaction is important to us. If you are not satisfied with your purchase, please contact our customer support team to discuss your return.

1. Return Period

Customers may request a return within 30 days of receiving their order, subject to the conditions described below.

To request a return, please contact us at info@everex.store before sending any product back.

2. Return Conditions

To be eligible for a return, the product should be:

In its original condition
Unused where applicable
Returned with its original packaging where reasonably possible
Accompanied by the relevant order information

Products that have been damaged through misuse, negligence, or improper handling may not qualify for a refund.

3. How to Request a Return

To request a return, contact:

Email: info@everex.store
Phone: +44 7011 717909

Please include your order number and a description of the reason for the return.

Our customer service team will provide the appropriate return instructions.

Please do not send products to our business address unless our customer service team has specifically instructed you to do so.

4. Refunds

Once a returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to the original payment method used for the purchase.

Refund processing may take several business days depending on your payment provider or bank.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We may request photographs or other information to help us investigate the issue and provide an appropriate solution.

Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate resolution.

6. Exchanges

If you would like to exchange an item, please contact our customer service team first. Exchanges may depend on product availability.

7. Cancellation Requests

If you need to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or dispatched. Once an order has been dispatched, our normal return procedure may apply.