FAQs

Frequently Asked Questions

Where does Everex ship?

We currently ship throughout the United Kingdom.

How much does shipping cost?

Standard shipping within the United Kingdom is FREE on all orders.

How long does delivery take?

Orders normally take 1–2 business days to process, followed by approximately 3–4 business days in transit.

The estimated total delivery time is therefore 4–6 business days.

Are orders processed on weekends?

Orders are normally not processed or shipped on weekends or UK public holidays. Processing resumes on the next business day.

Can I return my order?

Yes. Customers can request a return within 30 days of receiving their order, subject to our Return & Refund Policy.

Please contact us before returning an item.

How do I request a refund?

Contact us at info@everex.store with your order number and details of your request. Our customer service team will provide the appropriate instructions.

How will I receive my refund?

Approved refunds are normally issued to the original payment method used for the purchase.

What if I receive a damaged or incorrect product?

Please contact us as soon as possible. We may ask for information or photographs to help us investigate the issue and determine the appropriate resolution.

How can I contact Everex?

You can contact us using:

Email: info@everex.store
Phone: +44 7011 717909

You can also write to us at:

Everex
34 North Colonnade
London, E14 5HX
United Kingdom